Privacy policy
privacy policy ♡
last updated: 30 september 2026
held by hart operates this store & website, including all related information, content, features, tools, products & services, in order to provide you, the customer, with a curated shopping experience (the "services").
held by hart is powered by Shopify, which enables us to provide the services to you. this privacy policy describes how we collect, use & disclose your personal information when you visit, use, or make a purchase or other transaction using the services or otherwise communicate with us.
if there is a conflict between our terms of service & this privacy policy, this privacy policy controls with respect to the collection, processing & disclosure of your personal information.
please read this privacy policy carefully. by using & accessing any of the services, you acknowledge that you have read this privacy policy & understand the collection, use & disclosure of your information as described in this privacy policy.
personal information we collect or process
when we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person.
depending on how you interact with the services, where you live, & as permitted or required by applicable law, we may collect or process the following:
- contact details including your name, address, billing address, shipping address, phone number & email address.
- financial information including payment card information, financial account information, transaction details, form of payment & payment confirmation.
- account information including your username, password, security questions, preferences & settings.
- transaction information including items you view, add to your cart, purchase, return, exchange or cancel, & your past transactions.
- communications with us including information you provide when contacting us.
- device information including information about your device, browser, network connection, IP address & other unique identifiers.
- usage information including information about how & when you interact with or navigate the services.
how we collect your information
we may collect personal information:
- directly from you when you create an account, place an order, communicate with us or otherwise provide your information.
- automatically through the services, including through cookies & similar technologies.
- from our service providers who collect or process information on our behalf.
- from our partners or other third parties.
how we use your personal information
depending on how you interact with us, we may use your personal information to:
- provide, tailor & improve the services, including processing payments, fulfilling orders, arranging shipping & facilitating returns or exchanges.
- send marketing, advertising & promotional communications where permitted.
- provide a secure shopping experience & help prevent fraud or other unlawful activity.
- communicate with you & provide customer support.
- comply with applicable laws & respond to valid legal requests.
how we disclose your personal information
we may disclose your personal information to third parties where necessary for legitimate purposes, including:
- Shopify, payment providers, shipping providers & other service providers who help us operate our business.
- business & marketing partners who provide marketing or advertising services.
- third parties when you direct us to share your information or otherwise consent to the disclosure.
- our affiliates or other members of our corporate group.
- third parties where required to comply with legal obligations, enforce our terms or policies, or protect our services, rights or users.
Shopify
the services are hosted by Shopify, which collects & processes personal information about your access to & use of the services.
information you submit through the services may be transmitted to & shared with Shopify & third parties that may be located outside your country in order to provide & improve the services.
to learn more about how Shopify uses your personal information, you can review the Shopify consumer privacy policy.
third party websites & links
the services may contain links to websites or online platforms operated by third parties. if you follow a link to a website we don't control, we recommend reviewing that website's privacy & security policies.
held by hart is not responsible for the privacy or security practices of third-party websites.
children's data
the services are not intended to be used by children, & we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
if you believe a child has provided us with personal information, please contact us using the details below.
security & retention
we take reasonable steps to protect your personal information, but no security measures are perfect or completely impenetrable.
how long we retain your personal information depends on factors including whether we need it to provide our services, comply with legal obligations, resolve disputes or enforce our agreements & policies.
your rights & choices
depending on where you live, you may have certain rights regarding your personal information, including rights to:
- access the personal information we hold about you.
- request that we delete your personal information.
- request that we correct inaccurate information.
- request a copy of your personal information in certain circumstances.
- opt out of certain marketing or targeted advertising.
- unsubscribe from promotional communications at any time.
you may still receive non-promotional communications, such as emails relating to your orders.
if you reside in the UK or European Economic Area, you may have additional rights under applicable local privacy laws.
complaints
if you have a complaint about how we process your personal information, please contact us using the details below.
depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
international transfers
your personal information may be transferred, stored & processed outside the country where you live.
where required by applicable law, we will rely on recognised safeguards for international transfers of personal information.
changes to this privacy policy
we may update this privacy policy from time to time to reflect changes to our practices, business, legal requirements or regulatory requirements.
when we make changes, we'll update the "last updated" date at the top of this policy & provide any additional notice required by law.
contact
if you have any questions about our privacy practices or this privacy policy, or if you'd like to exercise any of your privacy rights, please contact us at hello@heldbyhart.com.au.