Terms of service

terms of service ♡
by placing an order with held by hart, you agree to these terms.

orders
all orders are subject to product availability. once an order has been placed, you'll receive an order confirmation by email. we reserve the right to cancel an order if an item is unavailable or if there is an obvious pricing or listing error. if this happens, you'll receive a full refund.

products
each held by hart piece is handmade in small quantities. slight variations in stitching, quilting, fabric placement & finish may occur between pieces. these small variations are part of the handmade nature of our products.

product colours may appear slightly different depending on your screen and device.

pricing & payment
all prices are listed in Australian dollars (AUD) & include any applicable taxes. payment is required at checkout using the payment methods available on our store.

shipping
we ship within Australia & internationally via Australia Post. our shipping rates, processing times & delivery information are outlined in our shipping policy.

for international orders, any customs duties, taxes or import fees charged by your destination country are the responsibility of the customer.

returns & consumer rights
our returns policy applies to change-of-mind returns. nothing in these terms excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

intellectual property
all content on the held by hart website, including photographs, branding, designs, text, logos & graphics, belongs to held by hart or is used with permission. content may not be copied, reproduced or used without permission.

changes to these terms
we may update these terms from time to time to reflect changes to our business or legal requirements. the terms applying to your order will be those in effect at the time you place your order.

contact
if you have any questions about these terms, please contact us at hello@heldbyhart.com.au.