Refund policy

returns & refunds ♡
because each piece is handmade in small quantities, we don't accept returns or exchanges for change of mind, incorrect choice of product, or if you simply decide the item isn't right for you.

if your order arrives damaged, faulty or not as described, please contact us at hello@heldbyhart.com.au as soon as possible with your order number & details of the issue. we may ask for photographs or other information to help us assess the issue.

we'll work with you to resolve the problem in accordance with your rights under Australian Consumer Law. depending on the circumstances, this may include a repair, replacement or refund.

for international orders, any customs duties, taxes or import fees charged by your destination country are the responsibility of the customer. these fees are not refundable by held by hart.

this policy does not exclude, restrict or modify any rights or remedies you may have under Australian Consumer Law.